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FAQ

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FAQ's

Your request will be answered as soon as possible. Most of the times within 2 working days.

Tile size:
13 x 13 cm. square. The Original size.
60 tiles / m2. Border tiles 13 x 6.5 cm. sq.

Tile colour:

Our standard glaze is a very nice off-white colour. In general this will be a good classic shade of white to match an interior. On request we can provide plain and decorated tiles with a touch of: blue, grey, green, pink or ivory or cream.

Decoration colours: Blue, manganese (sepia), black or multi-coloured.

Joints:
We recommend narrow joints (1 - 2 mm) .

Packaging: All tiles will be packed in heavy duty carton boxes. All tiles will be separated with a square piece of fleece to prevent the tiles from getting in contact with each other and break.

Transport: Europe : Royal post, Fed-ex, UPS or forwarder.
Outside Europe : Royal post, Fed-ex and UPS.
To give an estimate of transport, the total amount of tiles and level of transport is essential.

Lead time:
If the tiles can be sent from stock: 1 or 2 weeks from moment of confirmation depending on destination and chosen way of transport. Most tiles are crafted upon specified request, which will take 3 or 4 weeks to craft and 1 week for packaging and transport.

Payment:
Credit card : (Visa, MasterCard & American Express).  Secure page on the website or
details can be faxed: 0031 314381148 (from USA 011 31 314 381148)
or given by phone 0031 314 381135 (from USA 011 31 314 381135).
Required data: Name, address, card no., exp. date, safety code.

Money transfer Delft Tiles : Bank details: Rabobank, Doetinchem, The Netherlands.
Address Delft Tiles: Broekstraat 17,6999 DE, Hummelo Netherlands.
Int. Bank Acc. No. : NL61RABO0321646495 , Swift Code/BIC: RABONL2U.

Tax:
Check at your local customs if import taxes are applicable.